Marketplace Vendor Policy

Our Marketplace Philosophy

ShopYellowPages was created with a simple goal:

Help local businesses compete on a level playing field.

Unlike many online marketplaces:

No paid placement
No sponsored products
No bidding for better search rankings
No monthly marketplace fee
Free product listings
Transparent transaction fees
Equal opportunity for every vendor

Our success depends on your success.

Who Can Become a Vendor?

Marketplace vendor accounts are available to individuals and businesses that meet our eligibility requirements.

To sell through ShopYellowPages, vendors must:

Be at least 18 years old or have legal authority to conduct business.
Provide accurate account information.
Maintain a valid email address and contact information.
Complete any required identity verification or tax documentation.
Connect an approved payment account for receiving payouts.
Comply with all applicable local, state, federal, and international laws governing their products and business activities.

Additional verification may be required before certain products or businesses are approved to sell.

Vendor Status

ShopYellowPages permits both business sellers and individual sellers to participate in the Marketplace.

During account or store setup, sellers may be asked whether they are selling as:

A business or professional organization
An individual or hobby seller

This response is self-reported. ShopYellowPages does not guarantee that a seller has formed a legal business entity or completed any particular business registration.

Vendor Responsibility

Sellers are responsible for determining and meeting all legal requirements that apply to their products, services, location, sales activity, and customers.

This includes, when applicable:

Business registrations
Licenses and permits
Product labeling requirements
Safety standards
Food-production requirements
Professional credentials
Tax obligations
Consumer-protection requirements
Shipping and delivery restrictions

ShopYellowPages does not provide legal, tax, licensing, or regulatory advice and does not routinely monitor the seller’s continuing compliance.

Vendor Accounts

Each vendor is responsible for maintaining the security and accuracy of their account.

You are responsible for:

Keeping login credentials secure.
Maintaining current contact information.
Updating business information when changes occur.
Keeping banking and payout information current.
Promptly notifying ShopYellowPages of unauthorized account access or suspected fraud.

Vendors are responsible for all activity that occurs under their account unless unauthorized access is promptly reported.

Vendor Verification

ShopYellowPages does not generally require sellers to submit licenses, permits, insurance records, or business registration documents during ordinary account setup.

ShopYellowPages may request relevant documentation when necessary to investigate a complaint, address a potential violation, respond to a legal obligation, protect users, or confirm eligibility for a restricted feature or category.

Regulated Categories

Some products and services are subject to additional laws, safety rules, licensing requirements, or category restrictions.

Sellers listing in a regulated category must certify that they meet all applicable legal requirements before publishing the listing.

ShopYellowPages may:

Require an additional acknowledgment before a listing is published
Limit certain categories to eligible sellers
Request supporting documentation after a complaint or concern
Temporarily remove a listing while a concern is reviewed
Restrict or permanently prohibit certain products or services

Access to a category does not represent verification, approval, endorsement, or confirmation of legal compliance by ShopYellowPages.

Product Listings

Vendors are responsible for creating accurate, honest, and complete product listings.

Each listing should include:

A clear product title.
An accurate description.
Current photos of the actual product when applicable.
Honest condition information.
Accurate pricing.
Available quantities.
Shipping or pickup options.
Any important limitations or disclosures.

Misleading or deceptive listings are prohibited.

Product Photos

Product photos should:

Not include offensive, illegal, or inappropriate content.
Clearly represent the item being sold.
Be owned by the vendor or used with permission.
Not infringe upon another person’s copyright or trademark rights.
Not contain misleading edits or deceptive representations.

Pricing

Vendors are responsible for setting their own prices.

Prices should accurately represent the product being offered.

Artificially low prices intended to mislead customers or hidden fees are not permitted.

Applicable taxes and shipping charges may be displayed separately during checkout, depending on the transaction.

Inventory Management

Vendors are responsible for maintaining accurate inventory.

Products that are unavailable should be updated or removed promptly.

Repeated cancellations due to inaccurate inventory may result in account review.

Orders

When an order is placed, vendors should:

Ship orders using the selected shipping method or coordinate local pickup when applicable.
Review the order promptly.
Prepare the order within the stated handling time.
Communicate with customers if delays occur.
Package products appropriately.

Shipping

Vendors are responsible for:

Shipping products within their stated processing time.
Providing accurate shipping information.
Using appropriate packaging.
Uploading tracking information when available.
Notifying customers of significant delays.

Shipping costs and delivery estimates should be communicated clearly before purchase.

Local Pickup

If offering local pickup:

Confirm completion of the pickup before marking the order as complete.
Clearly specify pickup instructions.
Coordinate pickup times with the customer.
Choose safe meeting locations whenever possible.

Customer Service

Excellent customer service helps build trust and repeat business.

Vendors are expected to:

Honor reasonable commitments made within product listings.
Respond to customer questions promptly.
Communicate respectfully.
Resolve issues professionally.

Returns & Refunds

Vendors are responsible for complying with their stated return policies and applicable consumer protection laws.

ShopYellowPages facilitates the Marketplace but is not the seller of record for products offered by independent vendors.

Some refunds or disputes may require coordination between the customer, vendor, and payment processor.

Marketplace Fees

Selling on ShopYellowPages is simple and transparent.

No monthly marketplace subscription fee.
No fee to list products.
Vendors pay only when a sale is completed.

Current Marketplace transaction fee:

7% of the product price, plus $0.60 per transaction.

This fee includes payment processing costs and helps support the operation, security, maintenance, and continued improvement of the Marketplace.

Current fees are published on our Pricing page and may be updated from time to time. Any changes will apply only to future transactions after notice has been provided.

Vendor Payouts

Payments are processed securely through our payment processor.

Vendor payouts are generally issued after applicable payment processing, fraud review, and any applicable holding periods.

Payout schedules may vary depending on:

Bank processing times
Payment processor requirements
Account verification status
Fraud prevention measures
Reserve requirements

Prohibited Products

Certain products and services may not be listed on ShopYellowPages.

Please review our Prohibited Products & Services Policy before creating listings.

Listings that violate this policy may be removed without notice.

Live Animals

Breeders, rescues, shelters, and similar organizations may maintain a Business Directory profile and may use permitted Classified listings, but animal payments may not be processed through Marketplace checkout.

Live animals are not eligible Marketplace products. Vendors may not use Marketplace listings, product variations, deposits, gift certificates, reservation payments, or custom-order listings to sell or reserve a live animal.

Animal-related businesses may sell permitted physical products and services through the Marketplace, including pet supplies, food, treats, grooming products, training services, boarding packages, photography services, and similar lawful offerings. These listings must comply with all other ShopYellowPages policies.

Fraud Prevention

To protect buyers and vendors, ShopYellowPages may monitor Marketplace activity for unusual or potentially fraudulent behavior.

We may temporarily delay payouts, request additional verification, or restrict Marketplace activity while concerns are investigated.

These measures help protect the integrity of the platform and reduce financial risk for all users.

Account Reviews & Enforcement

Accounts may be reviewed if we identify:

Repeated customer complaints
Misleading product listings
Excessive order cancellations
Fraudulent activity
Policy violations
Intellectual property complaints
Unsafe business practices
Attempts to manipulate Marketplace rankings or reviews

Depending on the circumstances, ShopYellowPages may:

Remove individual listings
Require listing corrections
Issue warnings
Temporarily suspend Marketplace privileges
Permanently terminate Marketplace accounts
Report unlawful activity to the appropriate authorities when required

Changes to This Policy

We may update this Vendor Policy from time to time to reflect changes in our Marketplace, payment systems, legal requirements, or business practices.

When material changes are made, we will provide reasonable notice through the website or your account where appropriate.

Your continued use of the Marketplace after those changes take effect constitutes acceptance of the updated policy.

Questions?

If you have questions about becoming a vendor or about this policy, please contact us. We’re committed to helping independent businesses succeed and are happy to assist whenever we can.

The Life of an Order