Our Commitment

Everything we do is guided by a few simple principles.

We believe…

• Local businesses deserve equal visibility.
• Honest businesses should never have to compete against spam, scams, or paid placement.
• Communities grow stronger when people support local businesses.
• Transparency builds trust.
• Respect creates stronger communities.
• Safety should always come before profit.
• Fairness should guide every decision we make.
• Every person deserves to be treated with dignity and courtesy.
• Clear policies help create a better experience for everyone.

How We Protect Our Community

Creating a trusted platform requires more than technology – it requires clear expectations, responsible moderation, and a shared commitment from everyone who participates.

ShopYellowPages works to maintain a safe and trustworthy environment by:

• Removing fraudulent or deceptive listings when identified.
• Investigating reports submitted by community members.
• Monitoring for spam and abusive behavior.
• Providing secure payment processing through trusted providers where applicable.
• Encouraging safe buying and selling practices.
• Protecting user privacy.
• Promoting honest business practices.
• Applying our policies fairly and consistently.

While no online platform can eliminate every risk, we continuously work to improve the safety and integrity of ShopYellowPages.

Community Safety Guidelines

Our Community Safety Guidelines establish the standards of behavior expected from everyone using ShopYellowPages.

These guidelines apply across the entire platform, including:

• Business Directory
• Marketplace
• Classifieds
• User Accounts
• Business Profiles
• Product Listings
• Reviews
• Messaging features

Topics include:

• Respectful communication
• Harassment and abusive behavior
• Fraud prevention
• Protecting personal information
• Safe interactions
• Reporting inappropriate behavior
• Account enforcement

Our goal is to foster a respectful, welcoming community where businesses and consumers feel comfortable interacting with one another.

Marketplace Vendor Policy

Selling products through ShopYellowPages is designed to be straightforward, transparent, and fair.

Our Marketplace Vendor Policy explains the responsibilities of every vendor and how our marketplace operates.

Topics include:

• Vendor eligibility
• Identity verification (KYC)
• Stripe onboarding
• Product listing requirements
• Shipping responsibilities
• Local pickup
• Vendor payouts
• Returns and refunds
• Chargebacks
• Taxes
• Account suspension
• Prohibited products

Marketplace Buyer Guidelines

Buying from local businesses should be simple and enjoyable.

Our Buyer Guidelines explain what customers can expect before, during, and after placing an order.

Topics include:

• Ordering products
• Payment processing
• Shipping expectations
• Local pickup
• Order cancellations
• Refund requests
• Contacting vendors
• Reporting problems
• Buyer responsibilities

Prohibited Products & Services

Certain products, services, and activities are not permitted on ShopYellowPages.

This policy helps protect our users while ensuring compliance with applicable laws.

Examples include:

• Illegal products
• Counterfeit goods
• Fraudulent services
• Stolen property
• Dangerous materials
• Adult content
• Scam listings
• Intellectual property violations

Report a Concern

If you encounter suspicious activity or believe someone has violated our policies, we encourage you to let us know.

You can report:

• Fraud
• Scam listings
• Fake businesses
• Counterfeit products
• Harassment
• Spam
• Dangerous activity
• Intellectual property violations
• Other safety concerns

Prompt reporting helps us respond quickly and protect the community.

Terms of Service

Our Terms of Service outline the rules governing the use of ShopYellowPages.

Topics include:

• User accounts
• Acceptable use
• Business listings
• Marketplace
• Classifieds
• Intellectual property
• Limitation of liability
• Policy Changes

Payments, Refunds & Disputes

Transparency is essential when money changes hands.

This policy explains:

• Payment processing
• Marketplace commissions
• Vendor payouts
• Refund procedures
• Chargebacks
• Disputes
• Failed Payments

Intellectual Property

We respect the rights of creators, businesses, artists, photographers, and brand owners.

Our Intellectual Property Policy explains:

• Copyright
• Trademark protection
• Reporting infringement
• Counterfeit goods
• Content ownership
• Repeat Violations

For Buyers

• Review listings carefully before making a purchase.
• Ask questions if product details are unclear.
• Meet in a public place when exchanging items locally.
• Inspect items before completing the transaction when appropriate.
• Use secure payment methods whenever possible.
• Be cautious of deals that seem too good to be true.

For Sellers

• Provide accurate descriptions and current photos.
• Respond promptly to questions from interested buyers.
• Be honest about the condition of items.
• Communicate clearly regarding pickup or shipping.
• Keep personal safety in mind when meeting buyers.
• Report suspicious behavior immediately.